Privacy Policy

Last updated: October 9, 2026

This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit our website, make a purchase or contact us.

Information We Collect

We collect information you provide when placing an order, creating an account or contacting customer support. This may include your name, email address, telephone number, billing and shipping addresses, order details and correspondence.

Payments are processed through Stripe. Stripe collects and processes payment information according to its own privacy practices. We do not store your complete payment card number or card security code.

Our website and its service providers may also collect technical information, including your IP address, browser type, device information, pages visited and interactions with our website.

How We Use Your Information

We use personal information to:

  • Process payments and fulfil orders.

  • Arrange delivery, tracking, returns and refunds.

  • Respond to questions and provide customer support.

  • Maintain customer accounts and transaction records.

  • Protect against fraud and unauthorized activity.

  • Understand website performance and improve our services.

  • Measure advertising effectiveness, subject to applicable consent requirements.

  • Meet our legal, tax and accounting obligations.

If we send promotional emails, we will obtain consent where required and provide a way to unsubscribe. Order confirmations and other essential service messages may still be sent.

Sharing Information

We share information with service providers only as needed for the purposes described above. These may include Stripe, website hosting providers, fulfilment suppliers, shipping carriers, customer support providers and analytics or advertising providers.

Because some products are fulfilled by supplier partners, we provide those partners with the information needed to prepare and deliver your order.

We may also disclose information when required by law or reasonably necessary to protect customers, investigate fraud or enforce lawful agreements.

Cookies, Analytics and Advertising

Our website uses cookies and similar technologies to support functions such as shopping carts, checkout and customer accounts.

We use Google-related integrations and website tracking tools to understand traffic and measure advertising performance. Depending on the features enabled, these tools may process device identifiers, browsing activity and purchase events.

Where required, we request consent before activating non-essential tracking. You may manage cookies through your browser and any cookie preference controls available on our website. Blocking essential cookies may affect shopping and checkout functions.

Retention and Security

We retain personal information only as long as reasonably necessary to fulfil the purposes described in this policy, resolve disputes and meet legal obligations.

We use reasonable administrative and technical safeguards to protect personal information. However, no internet transmission or electronic storage method is completely secure.

Your Privacy Choices and Rights

Subject to applicable law, you may request access to your personal information, correction of inaccurate information or withdrawal of consent. You may also request deletion where available, although certain records must be retained for legal or transaction-related reasons.

We may need to verify your identity before responding. Withdrawing consent may affect services that require the information concerned.

Children’s Privacy

Our website is intended for adults making purchases. We do not knowingly collect personal information directly from children. If you believe a child has provided personal information, please contact us.

Changes to This Policy

We may update this policy to reflect changes in our services or legal obligations. The updated version will display a revised date. Where required, we will provide notice or obtain consent for significant changes.

Contact Us

For privacy questions or requests, contact the person responsible for privacy at:

Cruisescent

Email: support@cruisescent.com

1275 Finch Ave W, Ste 607

North York, ON M3J 0L5

Canada