Refund and Returns Policy

Last updated: October 9, 2026

Cruisescent accepts eligible return requests made within 30 days after delivery. We provide free return shipping for approved returns from the United States and Canada.

Return Eligibility

For change-of-mind returns, products must be unused, unwashed and in their original condition, with their original packaging and included accessories.

Because many of our products come into direct contact with the body, we cannot accept used or washed items for change-of-mind returns. You may inspect an item, but please avoid wearing or using it if you intend to return it.

These conditions do not limit your rights concerning defective, damaged, incorrect or misdescribed products.

How to Request a Return

Email support@cruisescent.com within 30 days after delivery with:

  • Your order number.

  • The item you wish to return.

  • The reason for the return.

  • Photos if the item is damaged, defective or incorrect.

We will provide return instructions and a prepaid shipping label or another no-cost return arrangement. Please contact us before shipping so we can provide the correct return destination.

Our business mailing address is not the return destination. Returns are handled at our Toronto return location; the complete address will be provided with your return instructions.

Damaged, Defective or Incorrect Items

Please contact us promptly if your order arrives damaged, contains the wrong item or appears defective. Include your order number and photos where reasonably possible.

We will review the issue and arrange an appropriate replacement, refund or other remedy. You will not be charged return shipping for an approved return.

The 30-day voluntary return window does not remove any longer rights or remedies available under applicable law.

Refunds

After receiving and inspecting your return, we will email you with the outcome. If approved, we will initiate your refund through Stripe to the original payment method within 10 business days.

Your bank or card issuer may require additional time to display the refund. We do not charge a restocking fee for approved returns.

If a return cannot be approved, we will explain the reason and discuss the available options.

Exchanges

To request a different size or item, contact us first. Exchange availability depends on stock. If a direct exchange is unavailable, we may arrange an eligible return and refund so you can place a new order.

Order Cancellations

Email us as soon as possible if you need to cancel or change an order. Because processing begins quickly, we cannot guarantee changes once fulfilment has started.

If the order has already shipped, you may request a return under this policy.

Payment Disputes and Chargebacks

If you have a billing or order concern, we encourage you to contact us so we can help resolve it. This does not restrict your right to dispute a transaction with your payment provider.

We do not charge customers a separate fee for contacting their bank or initiating a chargeback. If a dispute is already open, refunds may need to be handled through the payment provider’s dispute process to prevent duplicate reimbursements.

Contact Us

Cruisescent

Email: support@cruisescent.com

1275 Finch Ave W, Ste 607

North York, ON M3J 0L5

Canada