Shipping Policy
Shipping Policy
Last updated: October 9, 2026
Cruisescent offers free shipping to the United States and Canada.
Shipping Destinations
We currently accept orders for delivery within the United States and Canada. Available delivery locations are confirmed at checkout.
Order Processing
Orders normally begin processing within 24 hours after payment confirmation. Processing may involve payment verification, order preparation and coordination with our fulfilment partners.
If an issue prevents us from processing your order as expected, we will contact you.
Estimated Delivery Time
Orders are expected to arrive within 6–10 business days after payment confirmation, including processing time.
Business days are Monday through Friday, excluding public holidays. Delivery times are estimates and may be affected by carrier disruptions, customs processing, severe weather or other unexpected circumstances.
If we become aware of a significant delay, we will provide an update and discuss available options. Nothing in this policy limits your cancellation or refund rights under applicable law.
Shipping Charges
Standard shipping is free. No standard shipping charge will be added at checkout.
Free shipping does not necessarily cover government-imposed import duties or taxes. Where these apply and are not collected at checkout, the carrier or customs authority may request payment from the recipient.
Fulfilment and Separate Packages
We work with fulfilment partners, and products may ship directly from their facilities. Orders containing multiple items may arrive in separate packages or on different dates.
There is no additional standard shipping charge for separate packages.
Tracking Your Order
When tracking information becomes available, we will send it to the email address provided at checkout. Tracking updates may take time to appear after a label is created.
If you have not received tracking information or need help locating your order, contact support@cruisescent.com.
Address Changes
Please check your shipping address before completing your purchase. Contact us immediately if you need a correction.
We will help where possible, but address changes cannot be guaranteed after an order enters fulfilment or ships. Any additional costs associated with a customer-provided incorrect address will be explained before you agree to them.
Missing, Delayed or Damaged Deliveries
If your order has not arrived within the estimated delivery period, email us with your order number.
If tracking shows delivery but you cannot find the package, check nearby delivery locations and contact us. We will help investigate with the fulfilment partner or carrier. A tracking status alone does not automatically close a delivery complaint.
For damaged, incorrect or confirmed lost orders, we will arrange an appropriate resolution, subject to applicable law.
Contact Us
Cruisescent
Email: support@cruisescent.com
1275 Finch Ave W, Ste 607
North York, ON M3J 0L5
Canada